1. Introduction
Doff Agency ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website at doffagency.com.
2. Information We Collect
Information you provide:
- Name, email address, and phone number when you fill out contact forms
- Project details and business information shared during consultations
- Any other information you voluntarily provide via email or messaging
Information collected automatically:
- IP address and browser type
- Pages visited, time spent, and navigation paths
- Device type and screen resolution
- Referring website or search query
3. How We Use Your Information
- To respond to your inquiries and provide requested services
- To send project proposals and quotes
- To improve our website performance and user experience
- To analyze website traffic via Google Analytics (anonymized)
- To comply with legal obligations
4. Google Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymized data about page views, sessions, and user behavior. Google Analytics may use cookies. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
5. Cookies
Our website uses minimal cookies:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Google Analytics cookies for traffic analysis (can be opted out)
We do not use advertising cookies or tracking pixels beyond Google Analytics.
6. Data Sharing
We do not sell, rent, or share your personal data with third parties, except:
- Google (for analytics, in anonymized form)
- When required by law or legal proceedings
- With your explicit consent
7. Data Retention
We retain contact form submissions and client communications for the duration of our business relationship plus 2 years. Analytics data is retained for 14 months (Google Analytics default).
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to processing of your data
To exercise these rights, contact us at contact@doffagency.com.
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including HTTPS encryption, secure server infrastructure, and access controls.
10. Contact
For any privacy-related questions or requests:
- Email: contact@doffagency.com
- Phone: +389 71 789 613
- Address: Centar, Skopje, North Macedonia
11. Changes
We may update this privacy policy periodically. Changes will be posted on this page with an updated "last modified" date.